Frequently Asked Questions
How quickly will my order be delivered?
We aim to dispatch your order as quickly as possible. The estimated delivery time within Finland is 2–7 business days from the date of purchase. You will receive a tracking number as soon as your order has been shipped.
Estimated delivery time to EU countries outside Finland is 7–14 business days.
Delivery to countries outside the EU takes an estimated 7–21 business days.
Shipping costs are added separately at checkout.
How much does delivery cost?
Shipping costs:
Finland: €7.00
Åland Islands: €15.00
EU countries: €33.00
Other countries: €55.00
Orders shipped outside the EU may be subject to customs duties, taxes, or import fees imposed by the destination country. The customer is responsible for these charges.
Deliveries abroad
We ship to most countries worldwide.
Exceptions apply to countries and regions where delivery is not possible due to logistical, legal, or safety‑related restrictions.
Countries to which we do not ship are blocked at checkout, and orders to these destinations cannot be completed.
If delivery to a specific country is not possible at the time of ordering, we will inform the customer before processing the order.
Orders shipped outside the EU may be subject to customs duties, taxes, or import fees imposed by the destination country. The customer is responsible for these charges.
Is the jewelry box shown in the picture included in my order?
Unfortunately, no, the jewelry boxes have only been used for photography.
Where can I find information about who made my jewelry?
Through Tukes, you can find a comprehensive list of name stamps from goldsmiths and importers, as well as up-to-date information on precious metals.
Finnish Safety and Chemicals Agency (Tukes)
Through Leimat.fi, you can find old name stamps, locality stamps, fineness stamps, and design stamps up to the year 1970.
Are the vintage jewelry items cleaned?
All our vintage jewelry is cleaned, polished, and disinfected. You can confidently wear your ordered jewelry right away. We service the jewelry clasps, restore the patinas that belong to antique jewelry, and remove any engravings from most pieces.
What is the return & exchange policy?
All our products come with a 14‑day exchange and return right in accordance with the Finnish Consumer Protection Act. The statutory 14‑day exchange and return right applies only to customers within the European Union.
We do not accept returns from countries outside the EU
Complaints and faulty products?
If you notice a defect or issue with the product upon receiving your order, we recommend contacting us immediately. Please note that a complaint must be made within a reasonable time after receiving the order.
All complaints are assessed on a case‑by‑case basis, and we ensure that the process is clear and fair for the customer.
